As McKinsey reminds us, great products result when companies build bridges between technology innovation and audience preference. It is critical to deliver a holistic experience across functions and every stage of the customer journey. In media, aligning teams to develop data-informed products that engage audiences is more than a pathway to excellence. It’s essential for survival.

However, it can also be expensive to support. The record number of newsroom closures in 2020 offers unsettling proof that quality content cannot be the only draw. Organizations need to combine content and experience in new ways that decrease friction, increase satisfaction, and adapt to how consumers want to interact and where they are in the journey.

Continuing with our series of DCN video interviews, I talk to Millie Tran, chief product officer at The Texas Tribune. A local news success story, the Texas Tribune has built a sustainable business, employing more than 60 journalists through a range of revenue sources, including thousands of paying members.

Drawing from her experience at the Tribune, as well as The New York Times and Buzzfeed, Tran shares how the Tribune aligns editorial with the back-end processes to adapt content and coverage to what most readers find most useful. She also reveals how her team harnesses audience data and innovative news modules and visualizations to drive a 2x increase in homepage views and keep readers coming back.

Watch the full interview here.