Amido and Gigya link up with Special Days charity the Willow Foundation to deliver unforgettable experiences

Wed, 24 Aug 2016 15

London, U.K., 24 August 2016 – Amido - Technology consultancy Amido is making its independence pay for Willow, the only national charity providing uplifting and unforgettable Special Days to seriously ill young adults.

Amido has made a commitment to donate all the money that it makes through partner referrals from Gigya to the Willow Foundation. The first donation of £5060 was made by Gigya last week, the customer identity management platform, on behalf of Amido. The programme means that every time the company receives money from a technology vendor as part of a new contract win, that money will be given directly to Willow to support their special days programme.

“Most consultancies will have referral programmes with technology vendors and traditionally the money made through referrals has been considered a kind of bonus revenue stream,” says Alan Walsh CEO at Amido. “At Amido we are fiercely technology agnostic. It is something we believe benefits us and our clients and as part of that commitment we have decided to put this ‘bonus money’ to good use.”

Willow is the only national charity that works with seriously ill 16 to 40 year olds to provide unforgettable experiences and fulfil dreams. To date the organisation has provided 12,500 special days for young adults diagnosed with a life-threatening condition such as cancer, motor neurone disease, cystic fibrosis and Huntington’s disease.

“Willow would not be able to make such a positive difference to the lives of the seriously ill without the support of organisations like Amido and Gigya. Thanks to their generosity, Willow will be able to reach out to more than 1,200 young adults and their loved ones this year alone,” said Bob Wilson, Willow’s Life President.

The partnership with Willow is just one of the ways that Amido supports charitable organisations and social causes. The company has also agreed to match any donations made to the charity by any of its employees.

{ENDS}

About Amido
Amido is a technical consultancy specialising in assembling and integrating proven cloud technologies to improve customer data management. We work with brands like ASOS, CBRE and Channel 5 to remove friction from their customers’ online and mobile experiences to drive revenue and engagement. From social sign-in to smart content delivery and smooth transactions, we help brands build loyalty through customer recognition by bridging systems in a powerful and unique way, yielding real-time results for brands and their customers.

For enquiries, please contact harriet.dsmith@amido.com

About Gigya
Gigya's Customer Identity Management platform is helping companies build trusted digital relationships with over 850 Million consumers. With Gigya's technology, businesses increase registrations and identify customers across devices, consolidate data into rich customer profiles and provide better services, products and experiences by integrating data into marketing and service applications. For global businesses operating in an increasingly complex regulatory landscape, Gigya optimizes compliance and customer trust, with discrete regional data centers and customer self-service options for managing profile, preference, opt-in and consent settings. More than 700 of the world's leading businesses rely on Gigya to build identity-driven relationships and to provide scalable, secure and compliant customer identity and access management.

For enquiries, please contact rod.amies@gigya-inc.com

About the Willow Foundation
Willow is the only national charity working with seriously ill 16 to 40 year olds to fulfil uplifting and unforgettable Special Days.

For some their Special Day is the opportunity to return some normality to their lives. For others it is the last chance to fulfil a dream. But for all, it is a life-affirming experience that can lift spirits, reunify families and be a source of strength when it’s needed most.

To date, Willow has provided 12,500 Special Days for young adults diagnosed with a life-threatening condition such as cancer, motor neurone disease, cystic fibrosis and Huntington’s disease.

Founded by former Arsenal goalkeeper and TV presenter, Bob Wilson and his wife, Megs, Willow is a lasting memorial to their daughter, Anna, who died of cancer aged 31.

Willow is totally reliant on the generosity of individuals, companies, trusts and foundations to fund its work.

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Online resources

Add Press Contact
Contact Name in Full: Harriet Durnford-Smith
Contact Person: Senior Marketing and Comms Manager
Tel (with country code) +447850650135
E-mail harriet.dsmith@amido.com

Source: RealWire

Inoapps Announces New Global Enterprise Change Division

Mon, 22 Aug 2016 13

London, City: Oracle Platinum Partner Inoapps (www.inoapps.com) has announced the launch of a new Enterprise Change division. The global practice will provide the company’s clients with both strategic and practical business change expertise to support their Oracle Cloud Journey.

Complementing Inoapps’ existing Oracle Cloud implementation business, the new Change practice will offer a broad array of services from preparing initial cloud readiness assessments through to full end-to-end business transition strategies. Services available will include:

  • Business Case Development and Benefits Management
  • Requirements Mapping and Business Alignment
  • Customer Project Management and Business Change Management
  • Stakeholder Engagement and Outcome Mapping
  • Test Management and Acceptance into Service
  • Programme Assurance and Readiness Assessments

With Inoapps’ global presence in the UK, EMEA, APAC and the Americas, Inoapps’ clients can commission complex international projects, safe in the knowledge that a single highly experienced team coordinates them. Through its skilled global change agents, Inoapps will use its proven customer delivery expertise and innovative change methodology to deliver ‘right first time’ customer outcomes.

Heading up the new division is Victoria Briggs who joins Inoapps from the Methods Group, which specialises in Digital Transformation. Vicky headed up Methods’ Enterprise operation with a specific focus on modernization and transformation of corporate services underpinned by ERP solutions. In just 3 years she rose from Associate to Managing Director. During her varied career, in the digital transformation arena, she supported organisations such as The Law Society, Herefordshire County Council, Royal London Insurance, West Suffolk Shared Service, UK Atomic Energy Authority and Gemserv with their corporate transformation initiatives.

Commenting on her appointment, Inoapps’ CEO Andy Bird said, “Vicky is a highly experienced Enterprise Change professional, supporting organisations as they transform their corporate services across Finance, HR, Procurement and IT. She is also a qualified programme manager, project manager and business analyst with extensive experience of the local government, insurance, construction and energy sectors. I am extremely confident therefore that she is the ideal person to grow our new global operation and I look forward to working closely with her."

For her part Victoria welcomed Andy Bird’s comment adding, “Initially, many organisations do not understand the complexity involved with change management and they often find that there is only a limited range of options available for independent advice. This is especially true where ‘change’ involves a global dimension. That’s where Inoapps’ new Enterprise Change Practice can help, as we take away the pain involved and ensure that the project moves smoothly at all stages and across international borders where required. We have designed our service offerings to reduce this complexity from a customer perspective, taking over management and delivery responsibility of key customer deliverables.

“There are only a handful of Oracle Platinum partners capable of offering full end to end Enterprise Change Services aligned to Oracle Cloud Services with a focus on modernisation and best practice business flows. For Inoapps, the introduction of the Enterprise Change Division, positions us firmly alongside the big four consultancy organisations in terms of our range of service offerings both here in the UK and on a global basis. Indeed, one of Inoapps’ construction customers will shortly rollout Oracle Cloud in over 30 countries globally. Consequently, I expect demand for the new service to be extremely strong and that this will be from companies of all sizes and at all stages of their transformational cloud journey. Whatever the requirement, we shall develop cost effective, flexible Oracle based solutions that are closely aligned to individual business requirements.”

To find out more visit: www.inoapps.com/change

Ends

About Inoapps (www.inoapps.com)
Inoapps is a global company with operations across Europe, the Middle East, Asia and the Americas.

A leading Oracle Platinum Partner and Oracle Applications, Technology & Hardware specialist, Inoapps delivers the complete Oracle application-to-disk enterprise IT environment through the provision of consulting, and implementation together with hosting and managed services. The company has clients across a broad range of industry sectors including energy, engineering, construction, travel, financial services and manufacturing as well as local and central government.

Inoapps is proud to be recognized by Oracle as Specialized Partner of the Year for Accelerate Solutions: EMEA 2010 & 2012, Oracle General Business Applications Partner of the Year 2009, 2010 & 2011 and UK Oracle User Group Database Partner of the Year 2011/12. Inoapps was also awarded Oracle’s UK Cloud Partner of the year in 2015 and is Oracle’s UK SaaS Partner of the year in 2016.

For further information please contact:
David Hart
Marketing Manager
Inoapps
david.hart@inoapps.com
+44 870 11 22 000

Or

Leigh Richards
The Right Image
leigh.richards@therightimage.co.uk
+44 844 561 7586 / 07758 372527

Source: RealWire

Duran Duran fans get online at Eden with Microcomms and Airangel

Mon, 22 Aug 2016 12

August 22nd 2016 — Microcomms - leading South West technology company has installed a fast social WiFi portal from Airangel at The Eden Project. The innovative Social WiFi platform enables organisations to engage directly with visitors whilst they’re on-premises, and collects valuable marketing data and contact details, allowing ongoing communications and promotion of the venue’s events long after they leave.

The MyAirangel cloud based management platform also allows the Eden Project to easily manage their public WiFi network and view detailed visitor and usage reports.

The WiFi was first put to the test when legends Duran Duran headlined the finale of BBC Music Day at the Eden Project. They were joined by special guests Nile Rodgers, Izzy Bizu and Laura Mvula. The concert was broadcast live on BBC Radio 2.

During the 2016 Eden Sessions fans were confidently able to share photos, videos and chatter from the gigs. The Sessions season culminated with a sell-out concert for British female chart-topper Jess Glynne. With the event packed to capacity, more than 1 in 8 visitors were online at any one time.

Nick Argent, head of ICT at Eden said, “Whilst social WiFi is a technology product, the real value comes as a marketing tool. We’ve had a great response, with more than 15,000 users registering on the Airangel portal during the Eden Sessions concert season (June/July 2016). Remarkably 16% of visitors opted to use their Social Media accounts to login. This gives us an additional group of digitally engaged followers who are connected to future events and promotions.”

Simon Murley, managing director Microcomms, is highly knowledgeable of the challenging terrain and layout at Eden having networked the whole site in previous years. He commented, “Social WiFi is really taking off at visitor attractions and hospitality sites across the South West as people realise the marketing value it can bring. We installed the Airangel solution to enable fans at the Eden Sessions to remain connected while they are enjoying the likes of Lionel Richie, Tom Jones and Duran Duran this summer.”

Dean Wilkinson, CEO of Airangel commented “We were thrilled to be chosen by the Eden Project. Our platform is used by many hospitality organisations and large public venues, it offers real benefits when it comes to visitor engagement and satisfaction. Many of us like to share our experiences online via our social media platforms as they happen. I’m sure that the live events at Eden Project will really showcase the capabilities of our platform and contribute to the social media buzz of what a super venue Eden Project is.”

Visitors who logged onto the WiFi were directed through the Eden Facebook page meaning an increase in page likes for the venue. The Eden Project sees high level of engagement on Facebook and was really pleased with the simple rollout and success of the system at its first concert.

Notes to Editors

About Airangel
Airangel is a cloud-based WiFi platform, providing secure and reliable connections, while offering improved satisfaction and generating additional revenue. Eden are able to easily and efficiently personalise the splash pages to suit with marketing plans and events, getting a guaranteed view from customers when they log in to the WiFi via a simple social form. Easily integrated into the existing network, there wasn’t a need for drastic infrastructure investments or development, but the changeover to Airangel now allows for a host of customer engagement options as well as delivering invaluable social analytics of every connection made to the WiFi.

About Eden
For more information about the Eden Project, go to www.edenproject.com

About Microcomms
Microcomms are the South West’s largest and most successful technology consultancy. They work with clients to define and design technology needs across the areas of telephony, networking, wireless, consultancy, support, IT services and audio visual solutions. They are proud to count many leading businesses amongst their long term client base such as Reckitt Benckiser, Rick Stein, the Eden Project and most of the South West’s hospitality sector.

Contacts:
For interviews, further details or supporting visuals please contact:
Matt Smith, Head of Marketing, Airangel. Matt.smith@airangel.com. +44 (0) 1925 611061

Source: RealWire

1st Touch 360 Customer Portal Helps Drive Business Transformation at New Charter Group

Wed, 17 Aug 2016 12

A 360° Tenant Portal system from leading social housing technology innovator 1st Touch (www.1sttouch.com) is enabling New Charter Group, one of the North West’s largest housing providers to transform its mobile workforce processes and customer support strategy.

The new system delivers a single-view of all key data both for field operatives through their handheld devices and to tenants through an online portal based customer hub.

New Charter Group is a social landlord based in Tameside, Greater Manchester with 19,500 homes in Tameside, Oldham and Nottingham and a turnover of £100 million. In seeking to optimise both efficiency and customer service levels, the Group recently undertook a review of their IT estate focusing on people, processes and technology. Amongst the areas of investment were mobile workforce systems and online customer self-service.

The required system needed to be an automated digital solution that placed customers at its heart, empowering them where possible to self-help through a self-service functionality, allowing them to make payments, request repairs, report anti-social behavior and carry out a host of other useful tasks. It also needed to be ‘right first time’ and ultimately be enterprise wide; allowing all staff, field workers and management to have a single-view of all key data, when visiting customers.

New Charter Group chose 1st Touch’s widely acclaimed 360° Tenant Portal as it had class-leading usability for both field operatives and customers. It also incorporates a revolutionary Automatic Appointments system called iAppoint. This is a doorstep appointments system, which simplifies appointment scheduling through enabling live tenant interaction. This empowers tenants to schedule their own confirmed appointments with multiple departments, either online 24/7 via the customer hub or through field operatives using their handheld devices whilst visiting.

Commenting on the new solution, New Charter Group’s Business Transformation Change Manager Yvonne Campbell said, “A significant increase in customer access and the introduction of class-leading mobile workforce technology are the primary drivers behind introducing 1st Touch 360°.

“Once we have fully rolled 1st Touch out, colleagues will have the digital ‘single-view’ technology they need to provide the best possible customer experience wherever they are. Our customers will have easy 24/7 digital access to our services through our new online customer hub, thereby reducing ‘transactional’ demand. There are also benefits for us as an organisation, as our Customer Insight and Business Intelligence will now drive our decision-making and actions. The combined result will be a significant boost in both efficiency and customer service levels. All in all, 1st Touch has delivered the system we required and we look forward to enjoying the potentially huge rewards that this exciting new solution offers.”

For his part 1st Touch CEO Greg Johns welcomed Yvonne’s comments adding, “You cannot fail to be impressed by the professionalism of New Charter Group’s change strategy or the scale of the investment they have made in transforming mobile working and customer access to services. Nor can one underestimate the positive impact that this level of automation will have on their customers. The fact that customers can now resolve their own issues online through the customer hub, or have them automated by front line staff using their handhelds, is a major step forwards. The immediacy and thoroughness of this type of automation will be incredibly well received by customers and operationally this can certainly be held up as an excellent example of best-practice.”

Ends

Note to Editors: About 1st Touch (www.1sttouch.com)
Southampton based 1st Touch, a subsidiary of Aareon AG (www.aareon.com), has enabled dozens of field workforce-based organisations to embrace new mobile technologies and so achieve significant savings, greater productivity and more cost-effective use of resources. 1st Touch Mobile delivers clear and unique benefits: These include the system’s acclaimed ‘Smart Airtime’ feature where ‘airtime’ is minimised and the system is always available with or without ‘airtime’. The system’s flexibility through simple customer control over forms creation and amendment is also widely acclaimed. There is Integration to multiple back office and other enterprise software applications, so that data is entered only once.

With its widely acclaimed mobile technology, 1st Touch has a clear focus on the Social Housing and Local Government markets. Many social housing providers and local authorities, at large, now benefit from the fast and tangible, best of breed benefits that 1st Touch mobile technology delivers to the enterprise.

To date, over 50% of the social housing market, which has deployed mobile technology, has chosen to implement 1st Touch. In local government, 1st Touch has already been adopted for a wide range of mobile workforce uses. Ready to use applications for local authority organisations include: Public Buildings, Highways/Street Services, Environmental/Waste Management, Revenues and Benefits, together with Planning Control and Trading Standards.

1st Touch software is available on a wide variety of platforms including: Windows Mobile, Apple and Android.

For further information on 1st Touch please contact:
Cherry Rance
1st Touch
02380 111206
cherry.rance@1sttouch.com
www.1sttouch.com

or

Leigh Richards
The Right Image PR & Marketing Group
07758 372527
leigh.richards@therightimage.co.uk
www.therightimage.co.uk

Source: RealWire

Digital Courtrooms Selected For G-Cloud 8

Tue, 16 Aug 2016 12

Leading UK court technology innovator Digital Courtrooms (www.digitalcourtrooms.co.uk) is now available as a supplier on G-Cloud 8, the Crown Commercial Service's procurement framework for Cloud based computer services, hosted via the Digital Marketplace.

The Crown Commercial Service (CCS) works with both departments and organisations across the whole of the public sector to ensure maximum value is extracted from every commercial relationship and to improve the quality of service delivery. The CCS goal is to become the “go-to” place for expert commercial and procurement services.

The Digital Courtroom solution is a complete software and service package, which provides all the necessary tools required to digitise the UK court system. By eliminating paper-based practices, the Digital Courtrooms solution enables court processes to be streamlined, significantly reducing costs, removing the stress of missing files and greatly boosting efficiency.

The solution combines services from three leading legal technology organisations: ProjectFusion with its secure Data Room system, Zylpha’s with its widely acclaimed e-bundling technology and technical support from South London Legal Partnership. Digital Courtrooms has already proved itself to be a success in a mainstream family court environment at both the West London and Central London Family Courts.

Project Fusion’s Data Room provides a simple to use virtual interface, which delivers a secure digital space protected by the latest security technology. Zylpha’s widely acclaimed digital e-Bundling software eliminates the strain of creating and maintaining paper court bundles and removes the risk of lost documents. The digital bundles can be updated, repaginated and distributed safely in a matter of minutes – a process that previously took many hours to complete. The final element is a high quality support programme, supplied through South London Legal Partnership, the shared legal services operation for Kingston, Merton, Sutton and Richmond councils.

Commenting on the news, Zylpha’s CEO Tim Long said, “The Digital Courtrooms service has received a great deal of interest, regarding its combined solutions, from both the UK Court system and related government bodies. Naturally, therefore we are extremely happy to be part of G-Cloud 8, which provides central government departments, executive agencies and UK Courts with a rapid and cost effective method of accessing and purchasing government approved IT Cloud products and services. We look forward to identifying and assessing those areas of the Court System where the Digital Courtrooms services can work best.”

Ends

Digital Courtrooms is a partnership between Zylpha, ProjectFusion and South London Legal Partnership. It provides a solution that enables UK courts to digitise existing manual systems for the distribution of court bundles.

Digital Courtrooms makes it easier to get legal information (regardless of file type) to the correct people, at the right time and with significant financial savings. In doing so, it eliminates the need for overly expensive computer systems or prolonged training courses and is already in use across multiple courts and local authorities since its launch in early 2016.

For more information please contact:
Tim Long
Zylpha Ltd.
T: 01962 658881
M: 07917 301496
t.long@zylpha.com
www.zylpha.com

Or

Leigh Richards
The Right Image
T: 0844 / 561 7586
M: 07758 372527
leigh.richards@therightimage.co.uk
www.therightimage.co.uk

Source: RealWire

Artesian Solutions Launches Artesian Ready Version 2.3

Mon, 15 Aug 2016 13

The latest incarnation of its unique calendar application delivers a 360° view of customer’s world for advanced meeting preparation

London, 15th August, 2016. Artesian Solutions, the managed software solution that provides contextual, relevant insight into organisations and markets in real time, for improved customer engagement and competitive advantage, is delighted to announce the launch of Artesian Ready Version 2.3.

The latest incarnation of Artesian’s popular calendar linked mobile app, takes meeting preparation to the next level. Pulling through social insight from LinkedIn, Twitter, Facebook, Companies House, Angel List, and Crunchbase, it delivers a 360° comprehensive profile of customers and prospects ahead of meetings. Saving precious time, Artesian Ready Version 2.3 summarises the profile information of attendees into the meeting tab for quick reference, ensuring users feel confident and prepared, and that the focus of the meeting is on the customer, their exact needs and interests, at that very moment in time.

But more than this, Artesian Ready Version 2.3 allows users to view Twitter timelines for specific customers, as well as favourite, share their posts, and forward them on to colleagues by SMS and email directly from within the application for improved collaboration.

Speaking about Artesian Ready v2.3 Rachel Oldroyd, Product Manager (Mobile) at Artesian commented: “Artesian Ready continues to transform the way sales people prepare for meetings. It delivers the latest social profile insight straight to users’ fingertips, right up to the very second they go through the meeting room door, for the ultimate in readiness and customer engagement. Its summer launch is very timely, offering a real opportunity to brush off the dust, re-invigorate meetings with new ideas and fresh thinking, and get back into gear ahead of September.”

Hot on the heels of Artesian Version 14, these exciting new enhancements to the Artesian Ready mobile app are available on both iOS and Android via the Apple App Store and Google Play.

-ends-

About Artesian
Artesian is a managed software solution that provides contextual, relevant insight into organisations and markets in real time helping users get to know their customers better and giving them a competitive edge when it really matters.

Artesian gathers and tracks intelligence on customers, prospects and competitors from millions of online resources including blogs, news sites, editorials and social platforms such as Twitter and LinkedIn and uses clever science to filter and transform acquired information into commercially valuable insights based on the companies and industries that are important to users. Artesian gives users the ability to, target, connect and share with customers and prospects. At present, Artesian delivers on average 12.5 million actionable insights per month on almost 700,000 companies to its 25,000 users.

Artesian is headquartered in the U.K, with offices in London, Winnersh, Berkshire and Boston USA.

www.artesian.co

For more information please contact:
Kelly Prior
Tel: 07730 572878
Email: kelly.prior@artesiansolutions.com

Source: RealWire

Medelinked Now Integrated with Garmin Connect

Wed, 10 Aug 2016 08

Garmin fitness and wellness device users can track their health, locate healthcare specialists and store securely, safely access and share medical history from their mobile device

Oxfordshire, 10th August 2016 – Medelinked is now integrated with Garmin Connect - the only online community created specifically for Garmin and designed to help users focus even more clearly on their fitness and healthy living goals.

The integration ensures that wellness summary data from all Garmin devices is available in Medelinked to help users manage their own and their family’s health. It also provides peace of mind that if they need urgent medical treatment at home or abroad, their secure medical history can be quickly and safely accessed and shared from their iOS or Android mobile device.

Record, connect and share
Managing all health data in one place helps individuals securely track, monitor and improve their health state, ensuring their latest health data is accessed and enabling the provision of the best possible care, keeping individuals in control of their own health. It also provides a scalable platform for device manufacturers to add value to their offerings, increase their range of services and deepen customer engagement.

Garmin Connect joins other Medelinked integrated services such as UP by Jawbone, Samsung S Health, Nokia/Withings, iHealth and Your MD, in enabling Garmin users to record data from their Garmin devices directly into their Medelinked health record, but also include a range of medical details including allergies, conditions, immunisations, medications and tests and the ability to store clinical standard DICOM MRI scans and x-rays to complete their health profile as well as storing insurance and other documentation.

Using Medelinked individuals are also able to create personal and family health profiles online that are secure, locate healthcare specialists and connect and share their health records with their network of trusted health partners and providers (including doctors, dentists, physiotherapists, trainers, insurers, clinical researchers).

Medelinked Secure Cloud
Patients’ medical records are held securely using the Medelinked Health Cloud system. The user has sole control over the information that is stored and whether they wish any healthcare individual or organisation to view any part of their medical history.

The user can also choose any information they would like to store in a password-protected Emergency Records area, which a chosen family member or colleague can immediately access in the event of an emergency.

Ian Gallifant, Medelinked founder and CEO, says: "We are now seeing a dramatic shift in healthcare - individuals have a heightened interest in their own wellbeing and are increasingly interacting with personal technology to manage their lives.

Making a difference starts with such health information being stored in an easily accessible way and providing users with the ability to add to their records and share information easily with the healthcare professionals they locate and choose - to ensure the best advice is given based on previous history, wherever they are around the world.

Adding Garmin Connect to the host of apps, sensors and devices that integrate with Medelinked ensures personal, portable electronic health records are the way forward for improved healthcare and better outcomes in the future.”

Garmin Connect availability
Medelinked works with all Garmin Connect app versions. Garmin Connect is available at https://connect.garmin.com. Garmin Connect Mobile is available from Google Play for Android devices, from the Microsoft Store and from the App Store for iOS devices including iPhone, iPad or iPod Touch.

About Garmin Connect
Garmin Connect comes in two forms: a web service and a smartphone app, and each enables you to unlock a whole range of extra tools that can hone your training and help you become a better runner, cyclist, or just healthier in general. Garmin Connect is compatible with all Garmin sport devices.

About Medelinked
Leveraging mobile technology and the cloud, Medelinked technology aims to increase health care effectiveness.

In use in over 80 countries around the world, Medelinked Health Cloud and API is the leading platform already powering some of the best mHealth applications allowing developers to create a series of new applications that deliver real health benefits to the end user and healthcare professionals.

Using Medelinked individuals are able to create a health profile online that is secure and connect and share their health record with their network of trusted health partners and providers (including doctors, dentists, physiotherapists, trainers, insurers, clinical researchers).

Managing all health data in one place helps individuals securely track, monitor and improve their health state, ensuring their latest health data is accessed and enabling the provision of best possible care, keeping individuals in control of their own health.

Based in Oxfordshire, United Kingdom, Medelinked was founded in 2005 and named as one of the Global Digital Health 100 for 2015.

For more information, please visit www.medelinked.com

Further Information
Medelinked
Ian Gallifant
07879 994944
iangallifant@medelinked.com

Jonathan Simnett
07976 227224
jonathan.simnett@medelinked.com

Source: RealWire

Inoapps Increases ASEAN Presence

Thu, 04 Aug 2016 11

Award winning Oracle Platinum Partner Inoapps (www.inoapps.com) has increased its ASEAN footprint with the significant expansion of its Malaysian operation and the opening of a new office in Singapore. The moves reflect a strategic initiative by Inoapps to broaden its presence in the region.

The company’s existing operation in Kuala Lumpur is moving into new premises that are three times larger and which can accommodate an ever expanding and dedicated team. The new high tech offices will allow the company to develop an even stronger presence in the area in meeting the growing demand for Oracle solutions. The company’s significant success in the region to date has encouraged Inoapps to consider other expansion opportunities, such as the decision to open an office in Singapore.

Phil Wilson, SVP of Inoapps, believes that continued ASEAN investment will pay dividends both locally and globally. In his view, “The success of the business in KL has been significant and the new offices will support the continued growth of our operations there. This has given us the confidence to consider opening a Singapore office and we have already seen a great deal of interest there in what we have to offer around both Cloud and traditional on-premise Oracle applications.

“This investment reflects our ongoing commitment to developing a truly international presence across EMEA, the ASEAN area and the Americas. Indeed our US office, which was opened last year, now has a headcount of 50. We also plan to open an office in the Middle East in the very near future too. On a global level therefore, we have become the Oracle Partner of choice for multi-national organisations that require a consistently high standard across international borders. This of course eliminates the need and costs of identifying and managing relationships with different partners in each country.”

The address for the new Kuala Lumpur office is as follows:
Inoapps KL, Sdn Bhd (1053967-P) Suite 2B-13-3, Level 13, Block 2B, Plaza Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur.

The Singapore address is:
Inoapps, 1 Fusionopolis Place #03-20, Galaxis (West Lobby) Singapore 138522

Ends

About Inoapps (www.inoapps.com)
Inoapps is a global company with operations across Europe, the Middle East, Asia and the Americas.

A leading Oracle Platinum Partner and Oracle Applications, Technology & Hardware specialist, Inoapps delivers the complete Oracle application-to-disk enterprise IT environment through the provision of consulting, and implementation together with hosting and managed services. The company has clients across a broad range of industry sectors including energy, engineering, construction, travel, financial services and manufacturing as well as local and central government.

Inoapps is proud to be recognized by Oracle as Specialized Partner of the Year for Accelerate Solutions: EMEA 2010 & 2012, Oracle General Business Applications Partner of the Year 2009, 2010 & 2011 and UK Oracle User Group Database Partner of the Year 2011/12. Inoapps was also awarded Oracle’s UK Cloud Partner of the year in 2015 and is Oracle’s UK SaaS Partner of the year in 2016.

For further information please contact:
David Hart
Marketing Manager
Inoapps
david.hart@inoapps.com
+44 870 11 22 000Or

Leigh Richards
The Right Image
leigh.richards@therightimage.co.uk
+44 844 561 7586 / 07758 372527

Source: RealWire

Confirmit and Sytel signal continued evolution of CATI

Thu, 04 Aug 2016 09

New features for predictive dialler deliver unique flexibility and productivity

London, UK and Oslo, Norway and New York, US: 4 August 2016: Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research, and Sytel, a global provider of IP contact centre solutions, have partnered to deliver a series of new Computer Assisted Telephone Interviewing (CATI) features targeting the changing needs of Market Researchers using this core data collection method.

The combination of Sytel’s Softdial Contact Center (SCC®) and Confirmit’s world-leading CATI solution now delivers a unique range of new capabilities including Redial, Reconnect and Seamless Survey Switching, all designed to improve the flow and flexibility of CATI interactions.

“More and more of today’s respondents are mobile users and they take an increasingly collaborative approach to survey participation than respondents using landlines,” said Richard Compton, VP at Sytel with responsibility for the Market Research sector. “They expect to have a say in how and when they take part in a survey which means we must be able to respond to any interruptions to mobile connections. In order to maximise the number of successful completes, we also need to acknowledge preferences for certain mobile devices to be used in different circumstances.”

Redial and Reconnect help interviewers to more easily maintain contact with respondents, while Seamless Survey Switching gives supervisors greater control and improves interviewer productivity.

“We know that in order to run a profitable and efficient business, it is vital to make the best possible use of interviewers,” continued Compton. “To do this, we ensure that the right staff are assigned to the right job at the right time. Our joint development work with Confirmit has enabled us to improve respondent experience and drive much greater interviewer productivity, and we look forward to working with them on further developments in the future.”

The new features within the combined solution are immediately available:

  • Redial: enables the interviewer to quickly re-establish a call with respondents and resume the interview in the event that the call is cut off
  • Reconnect on an alternative number: allows an interviewer to continue a survey on a new number if the respondent would prefer to speak on a different phone
  • Seamless Survey Switching: enables supervisors to quickly reassign interviewers to a new project without the need to logout or disconnect from the dialer (for example when quotas have been reached).

“We know that Sytel and Confirmit listen to our problems and understand our business challenges; they always work together to come up with great solutions,” explained Sean Regan, Head of Global CE Business Applications, GfK.

“One of the major frustrations was the dropping of calls to mobile numbers as the customer moved in to a poor connection area. The latest features introduced to our solution allow our interviewers to quickly re-establish the call and complete the survey. So, not only have we increased the percentage of completed calls per list, but the interviewer/customer relationship is maintained. It’s a real win-win for us”, he said.

Terry Lawlor, EVP, Product Management at Confirmit said: “We are delighted to have worked with Sytel to deliver continued innovation and leadership in CATI solutions. CATI is a critical data collection channel for many of our customers and one for which Confirmit is uniquely placed to support them. We are committed to creating the best possible experience for respondents and we are also determined to support the Market Research industry in its quest to gather insight in the most cost effective and efficient manner. Increasing respondent engagement and maximising interviewer productivity are essential in CATI solutions, and we will continue to work with our customers and partners to maintain our leadership in meeting the evolving needs of the insight industry.”

- ENDS -

About Confirmit
Confirmit is the world’s leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom. Visit www.confirmit.com for more information.

About Sytel
Sytel Limited is the leading vendor of inbound, outbound and blended telephony to the Market Research industry. Sytel’s sessions are agent or IVR driven with integral recording, delivering best in class for compliance and productivity. Our reporting platform allows clients to not only view their voice interactions with respondents but also email, SMS, chat and other media types.

Sytel is a privately owned business based in the United Kingdom. We operate in over 50 countries, delivering 24/7 support to our direct clients and specialist business partners who also address other market sectors around the world. Visit www.sytel.com for more information.

Media Contacts:
Andrea Burton
Indigo River
andrea@indigo-river.co.uk
T: +44 (0)1985 850320
M: +44 (0)7796 368669

Melanie Oxford
Indigo River
mel@indigo-river.co.uk
M: +44 (0)7515 632065

Source: RealWire

Quortus and Argela’s mobile edge computing healthcare proof of concept accepted by ETSI

Wed, 27 Jul 2016 12

Project demonstrating network slicing and open access at the network edge will debut at MEC World Congress in September

Guildford, UK – 27 July 2016 Quortus today announced that the proof of concept (PoC) proposal ‘Healthcare – Dynamic Hospital User, IoT and Alert Status Management’ submitted by the company and two collaborators has been accepted by ETSI’s Industry Specification Group for Mobile Edge Computing (ISG MEC).

The PoC, created in partnership with infrastructure provider Argela and operator Türk Telekom, considers a typical healthcare use-case, deploying edge intelligence and dynamic network configuration capabilities – including network slicing – to optimize communication services in a hospital environment. It leverages Quortus’ many years of experience in the field of enterprise edge-of-network architectures in an approach that enables innovation while aligning with the initial architecture framework proposed by the ETSI MEC ecosystem.

“Edge intelligence and virtual network functions are rapidly becoming ‘the new normal’ for mobile networking,” said Peter Jarich, Vice President for the Consumer and Infrastructure sectors at Current Analysis. “It’s good to see the mobile industry crystallizing around initiatives like ETSI MEC, with strong practical use cases driven by the operators themselves. Infrastructure vendors like Argela and Quortus are rapidly turning the technology into a deployable reality: and that’s very much the start of the journey for the operators and app developers who will translate the new network capabilities into services.”

“It’s absolutely vital that we push forward the standards-setting process, and that the MEC ecosystem throws its weight behind ETSI’s efforts in that regard,” said Andy Odgers, Quortus CEO. “The PoC program is a vital aspect of this work. We’re delighted to have been able to work with industry-leaders Argela and Turk Telecom to create a PoC that demonstrates the value and flexibility of the ETSI framework; and that I believe really does advance the cause of MEC in some very important ways.”

“Acceptance of our PoC shows that Argela, Türk Telekom and Quortus remain at the forefront of developments in mobile networking,” said Dr. Oguz Sunay, CTO of Argela-USA. “MEC is much more than a great technology – by creating this very practical use case for healthcare applications, we’re demonstrating that it can really make a difference in today’s rapidly-evolving environment. The implications for service innovation and the mobile ecosystem are immense.”

In addition to its commitment to the standards definition process, Quortus has led the charge in terms of bringing MEC to market. Its partnership with ACS (www.acsacs.com) created the industry’s first comprehensive end-to-end, ready-to-deploy MEC solution, demonstrated in February 2016 at Mobile World Congress. The two companies have worked closely together to identify enterprise use cases and business models that beneficially leverage their combined MEC technology.

The healthcare PoC is the sixth to be accepted by the ETSI MEC group, following contributions led by China Mobile, Intel, Nokia, Telecom Italia and Interdigital. It allows a hospital to assign a cellular access hierarchy (using network slicing) and open access (at the edge) to local systems depending on managed access rights. It also demonstrates dynamic network slicing based on hospital ‘alert’ status, as well as local voice and breakout services, different radio resource slices for different categories of user, dynamic hospital-managed upgrading of users between categories, and dynamic response to critical incidents with modifications to radio resource allocations.

Mobile edge computing offers the ability to grant cellular users access to local voice and data services and to integrate IoT devices into the local cellular network. Quortus has developed managed local IP breakout and PBX / VoLTE integration capabilities for MEC. Argela has developed an innovative radio resource management (RRM) architecture based on network slicing, which can provide an enterprise with local control of LTE resources and bandwidth.

MEC can provide significant benefits in deployments in hospitals and other healthcare locations, where there is a mix of users (for example medical staff, service staff, patients, visitors, and IoT nodes) requiring different levels of access to local infrastructure. Their access needs change as, for example, people arrive and register as patients, and access priority changes as the hospital adopts ‘alert’ status. In these cases, hospitals cannot rely on mobile network operators to manage access, and would ideally require integration with their local patient management and alert status systems.

ETSI MEC PoCs are developed according to the ETSI ISG MEC Proof of Concept Framework. PoCs are intended to demonstrate MEC as a viable technology, with results fed back to the ISG MEC.

Healthcare – Dynamic Hospital User, IoT and Alert Status Management’ will be demonstrated as an ETSI MEC Proof of Concept for the first time at the Mobile Edge Computing Congress in Munich in September and Quortus expects to be able to report project findings to ETSI in December 2016. More details about the PoC are available via the ETSI MEC Wiki.

About Quortus
Quortus enables flexible, agile mobile communications networks that provide a foundation for innovative services tailored to a diverse range of end customers. Its award winning EdgeCentrix (ECX) virtualized mobile core solutions help increase operator margin and ‘stickiness’. They interwork gracefully with existing mobile networks, with small cell and HetNet architectures and with standard IT infrastructure, to create truly integrated communications platforms. Quortus’ ECX products are highly scalable and can be hosted anywhere – in the cloud, at the network edge, or deeply embedded alongside a cellular radio in a single-chip implementation.

About Argela
Argela is an award-winning, next-generation telecom solutions provider focusing on 5G enabling technologies. Argela’s products and solutions enable commercial, government and military telecommunications industries to do better business, improve their users’ experiences and create new opportunities. Argela collaborates with technology companies, consortia and universities worldwide to provide integrated solutions. Argela’s solutions portfolio includes software defined networks, programmable RAN, network performance monitoring and subscriber analytics, small cell solutions for public and defense (3G & LTE), cloud-based video surveillance and signaling applications. Established in 2004, Argela has a wide presence in Central Asia, Middle East and Africa with multiple deployments in various telecom operators as well as public safety solutions for Government and Defense in Turkey.

MEDIA CONTACTS
Ed Howson
Tel +44 (0)20 7089 8896
Email Ed.Howson@temono.com

Source: RealWire